Privacy Policy

RankLadder (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review management platform and services.

By using RankLadder, you agree to the collection and use of information in accordance with this policy.

2.2 Review Data

• Customer reviews from your connected Google Business Profile
• Review responses you create or approve
• Rating calculations and analytics data
• AI-generated response suggestions

2.3 Usage Information

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and feature interactions
• Performance and analytics data

3. How We Use Your Information

• Provide and maintain our review management services
• Calculate review targets and assess negative review impact
• Generate AI-powered review responses
• Sync data with your Google Business Profile
• Send service updates and support communications
• Improve our platform and develop new features
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: For website analytics and usage tracking
• Google Business Profile API: To access and manage your business reviews
• Payment Processors: For secure payment processing
• Cloud Hosting: For secure data storage and platform hosting
• Email Services: For transactional and support communications

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure cloud infrastructure
• Regular backups and disaster recovery procedures

6. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent for data processing

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal information within 30 days, except where required by law to retain certain data.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Children's Privacy

RankLadder is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@rankladder.app
• General Inquiries: hello@rankladder.app